The Name and Billing Address must be a PERFECT match with what your Credit Card's Bank of issue has on file. "Apt. 6" is NOT a match for "#6" If the transaction is declined, please use the address information from a current Credit Card Statement. If it still does not process, please call the number on the back of the credit card as to the reason for the decline, we do not decline transactions, your financial institution does. If needed, you may contact us about other payment options. When the transaction is completed you will have an opportunity to download your purchase. You will also get an email with download links and a receipt. If you do not receive this correspondence, please check your junk mail filter.